We’re very pleased to announce that AtlasHost has joined HighOps! We know you’ll have questions, so we’ll do our best to answer them here but please do get in touch for any clarifications (simply reply to this email).
What changes for me as a customer?
Very little: the service you’ve paid for will remain the same, at the same price, on the same servers, in the same data centers, managed by some of the same people.
Importantly, we know that you’ve had great, reliable hosting for the last few years and that’s something it’s not going to change at all. What we are going to do is improve on it by adding more capabilities and services but they will be exactly that: additions you might decide to use or not.
To keep you informed going forward we have added your technical contact email address to our AtlasHost customers newsletter and will use that to communicate any news, initiatives and improvements. In fact this very email is the first one.
Who are HighOps?
An Operability-minded blend of Developers and IT Operations professionals who provide both Professional and Managed Services for the full tech stack. We operate out of London, UK with colleagues around Europe and a few in the US and Asia.
Will there be any interruption in my hosting during the transition?
Absolutely not! As mentioned it’s the same servers, in the same data centers, managed by some of the same people so no migrations or interruptions.
However there are 2 important things we need your help with:
- Firstly, confirm your company details we have on record are correct and up to date
- Secondly, we need to move your billing information onto our system. We use Stripe to charge credit cards and sadly PayPal is one of the few payment processor that doesn’t allow an automatic, transparent transition.
To keep your data safe and PCI-compliant you will receive a separate, personalised email over the next few days with a link to follow to check and update your company details and your credit card payment information (if you’ve been paying AtlasHost via PayPal). Don’t worry though, it will take you less than a minute to do everything.
Should you have any questions about this do not hesitate to contact us and we will do our best to help.
How do I get support?
Right now, you can keep using the same channels for support enquiries as usual. Support is the first thing we are working on so expect news on this front very soon.
What if I have other questions?
If you’ve got any questions or you’re worried about how this affects you, then simply reply to this email or email me, Marco, directly at firstname.lastname@example.org and I’ll personally take care of it.
Finally, as we’ve said, we’re committed to making sure that you keep getting the great, reliable service you’ve always had.
We look forward to working with you.
All the best!
Marco Abis & Damian Nowak